Took my truck in for its first oil change and Doug in the service department informed me their was a recall on my truck. They took my truck and gave me a car to use Doug told me it would be at least two weeks before I got my truck back. I recived phone calls from Doug giving me updates on their progress. I got my truck back exactly when I was told I would. I'm very happy with the service I received and it was just a good experience all around.
ANDREW MCCORMICK OUR SALES AGENT WAS GREAT!!!.....VERY KNOWLEDGEABLE ABOUT THE VEHICLE WE WERE PURCHASING AND ALL IT'S FEATURES. HE WOULDN'T LET US LEAVE THE PARKING LOT TILL WE WERE CONFIDENT WITH OUR VEHICLE AND HOW TO USE ALL IT'S FEATURES; HE ALSO HELPED US SET-UP OUR ONSTAR RIGHT IN THE PARKING LOT!!!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Bought a 2014 Equinox with great customer service until we got it home, went over the paperwork and some of the charges we were not told of. We were charged $2,500 for pre-owned warranty but were told by another saleperson that that was included in the price of the vehicle. Called immediately and it took 4 days to finally speak to someone about the issue. Doubtful we will buy a car there again. Seems like once they get your money, they don’t want anything to do with you!!
Well when they rotated the tires the didn't reset the correct pressure for front and rear tires so that 172 point check wasnt done correctly and I asked about my frame coating pealing and they said it is New England weather which is not a true statement. I had the frame coated at main st. you had it for a week and the frame is already peeling.So now my frame is rusting because it is bare metal.So as a whole I am really not happy but i guess customer satisfaction doesnt mean anything .
Chris A Moretti, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (508) 586-7900 when you have a chance. Thank you, and we look forward to hearing from you.