The salesman was great. He listened to what I wanted for accessories on my new Silverado. He found three in stock and showed me the vehicles almost immediately. The amount offered for the trade-in was fair and the discounts on the new vehicle were excellent. What surprised me was the fact that they delivered the vehicle to my home 135 miles away. Absolutely a great deal!
We're so happy that you got such a great deal Roy! Rodrigo is a great salesman and we're happy that he was able to assist you and find you exactly what you wanted. We look forward to working with you in the future and enjoy your new Silverado!
We're sorry to hear you were disappointed Alton. If you contact your service advisor Christopher Ames at 508-586-7900 he will be happy to talk to you and help make sure you're satisfied with every aspect of our service team.
with no service appointment but an overheated engine, the service dept (in particular Mr. Samaha I believe was his name) took me in, replaced the faulty thermostat and had me on my way in little time. While I waited I enjoyed your excellent waiting area. Overall, a stellar experience.
We're so happy to hear Joe. We know Douglas Samaha was happy to help you out. We understand that things happen and we can't always plan an appointment. We're glad that we were able to get you in and out in a timely manner. We look forward to working with you in the next time you need service.
The service to car was great but prior to that was not good. Had appointment at 1000am but didn't get seen by service advisor until 20 minutes later. Why make appointments than? To make it worse looks like they where overwhelmed with work that there frustration showed, even with the mechanics. They showed their frustration to each other in front of customer. This was my first time here and I left my old dealership because of bad advisor. But after the service was completed, service advisor was very professional and showed all the work performed. Most likely I will try you guys one more time.
Thank you for the review Juan. We're happy to hear that Douglas (your service advisor) was professional and showed you all the work performed. If you call our service manager at 508-586-7900 we'll be happy to discuss the issues that you had to experience. We apologize for that and we thank you for being willing to give us another chance. We will not let you down.
Very unhappy with the service did not have the part in stock to fix my vehicle they let me leave with the vehicle with the alarm going off and said they have the part tomorrow it took 4 days to get the part got it fixed somewhere else
Please stop sending these surveys!! You guys are in a ---- fit because I check neutral concerning recommending you to friends. Don't take it personally- I don't recommend anything to friends. Too easy to loose a friend if their experience is badly negative.
Made an appointment on line, dropped the car off the afternoon before, car got fixed the next day, picked the car up late afternoon and off I went, with a new axle half shaft seal that was installed to replace the leaking one. Warranty work.
We're glad to see everything was taken care of in your warranty work, John. Thank you for your positive feedback!