When was the last time you left a repair shop feeling happy? Not just relieved, but actually happy? RepairPal Certified shops go beyond simply satisfying their customers. How can we be so sure? Well, before a shop becomes certified, we talk to their customers to make sure they are happy! We obtain information directly from the shops computer system and call or email at least 25 recent customers to ask them if they would recommend the shop to their friend or colleague. Based on that, all shops receive a Net Promoter Score, a customer loyalty metric used by companies worldwide. RepairPal Certified shops Net Promoter Scores rate up there with companies like Apple, Amazon, Walmart, JetBlue, and USAA.
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