The gentleman working at the parts counter on Wednesday evening, it wasn't Ed, but unfortunately I didn't get his name, he was very helpful and did everything he could to take care of my order. Also, Doug in Service did a great job even though I arrived right at closing time. Thanks for the help!
On Monday, June 17th I took my car in to Copeland because my engine light was on. I met with Doug Samaha. He told me it would cost $136.75 just for the mechanic to tell me what was wrong with my car. I thought that was a lot. I waited an hour & didn't hear anything. I went to ask Doug & he told me he'd get back to me. I waited more & he finally came back & said I needed a new manifold & I scheduled to bring my car back Tuesday, June 18th @ 11:15. He told me it would cost over $640. On Tuesday I dropped my car off @ 9AM. I told Doug I'd return about 5:15 PM after work. He called me in the middle of the day & stated there was an issue with the part & my car may not be ready. I wasn't happy as I dropped my car off 2 hours earlier then I said I would. I called service back & asked to speak to a manager. The guy told me to hold on. Then a guy named Rob got on the phone & I asked if he were the manager. He told me he was the service coordinator. I told him I wanted to speak to the manager. He told me the manager Jamie was unavailable. I asked when he'd be available & he basically told me he wouldn't. He insisted I tell him what was wrong & I did. He told me the part was there & my car was almost done. He put me on hold, then came back on & said he'd check on the status of my car. He said he'd call me back. Doug called me back & said my car is practically done. This was within 15-20 minutes of him telling me he didn't know if I'd have my car back. Then he reiterated what the cost would be again. I told him he had told me the previous day. Then I called him & said I was going to come get the car & he said I'll call you when it's done. He called me back within 15 minutes & said I could get the car. I wasn't pleased with the customer service I received.
Hello, thank you for taking the time to let us know about your experience with William! We're so pleased to hear that everything was completed quickly and to your satisfaction. If there is anything further that we may do to assist you, please do not hesitate to reach out!
Called and asked to be squeezed in and Doug happily accommodated me. Then I dropped the car off about an hour early to give them some extra time in case they needed it. I was surprised when my phone rang eight minutes after my scheduled appointment! Great first time experience.
Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact our General Manager, Jason Pappas at (508) 586-7900 when you have an opportunity, and we will be more than happy to try and turn your experience around.
I would like to first say that up until my last two service appointments at Copeland I had been extremely pleased with my service experience on my 2015 Impala. I was happy when I called on Monday 6/10 that I was able to get an appointment for my scheduled oil change so quickly. I was scheduled for Wednesday 6/12 at 10:40 AM. This was great! The gentleman who took my call asked if there was anything else in addition to the oil change, tire rotation, etc. I did at this time request that my front driver's seat be checked (the positioning/movement). During my last service call my front driver's seat was moved and when I attempted to get it back in my normal position, I was not able to do so. The seat no longer was able to move in one of the positions. I did ask that this be checked out during my service visit on Wednesday 6/10 and I know that gentleman I spoke with made a note of it. In my reminder call on Tuesday 6/11, the gentleman also mentioned it. I felt that when I arrived Wednesday morning 6/12 everything would be taken care of, When my service appointment was complete I noticed this item was indeed on the work order and that someone was supposed to speak with me about it. In addition, at the bottom of the work order it states that I "declined service". This is not the case! No one spoke to me in regard to this matter on Wednesday 6/12! I mentioned that I have always been completely satisfied with my service at Copeland up until my last two visits. Perhaps I shouldn't be saying this but I do believe it's necessary. I think it's the Customer Service Advisor, Mr. Ames. I find him very rude, not friendly at all! He simply doesn't seem to care unlike all the other people I have interacted with at Copeland. Mr. Samia was always pleasant and seemed to go out of his way to do whatever he could to provide a great experience. Mr Ames doesn't even move from his seat. You might want to pay attention to this! I do hope at some time I can bring the car in and let someone look at the seat. I have been receiving so many email correspondences from Copeland ( I believe from the General Manager) wanting my car because of its low mileage and excellent condition. I think I've been a good customer and I have been thinking about trading in. (Is aw the new 2019 Impala in the showroom ,,,,,,, very sharp indeed!) However my last two experiences in the service department with this particular service advisor have truly left me in question. Thanks for listening.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
My experience shopping at copeland was exceptional, everything was thoroughly explained and the pricing, financing, and expenses were all very transparent and informative. my sales rep jon was exceptionally friendly and knowledgeable about the chevrolet products and any other questions i had.
Wow, it's visits like yours that really keep us motivated! We're so happy Jon was able to provide you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you!
From the moment i made an appointment to come in and look for a vehicle, every person i interacted with was pleasant and eager to help. Russell Grant was exceptional. He was fast and knowledgeable. He knew what i needed even before i did. He was professional and more than that, he was warm and caring. I didnt expect that from a salesman. While in the waiting room even other employees from other departments stopped and asked if i need anything. The level of professionalism and inviting atmosphere made this dealership stand out for me. I hope you dont mind that i will be raving about my experience to everyone. It was a hundred little attention to details that made all the difference in the world to me. Thank you
Went in for an oil change went very good . While there I purchased a bed rug for my truck. Paid $100.00 to have it installed . It came out awful . Both side had gapping holes where they should of put Velcro . I will buy some Velcro and fix it myself .