Everything was top notch. This was my first experience with the service department and although I hope not to see them too frequently I will definitely be bringing my vehicle back to this location. It���s not the closest to me but is top notch! Very good experience with Bill, Derek and Doug in service.
Hadorn, we appreciate you taking the time to leave us this review and for the 5-star rating! We will be sure to pass your kind compliments onto Bill, Derek, Doug, and the rest of the service team. Let us know if there is anything else we can do for you.
I had to have my car towed in because of a Dead Battery. The day before I had already talked with Service manager Doug Samaha to bring my car in for other service. Doug and your service dept took care of everything and without any problems at all and they were very busy too. Much appreciate all they do!!
I've brought my 2017 Corvette three times to Copeland and all experiences were awesome. Service advisor, Doug Samaha is a great asset to Copeland. There are no surprises on the repair and price. Customer for life!!!
Richard, thank you for telling us about your experience! We will be sure to pass your kind words onto Doug and we're glad we have been able to serve you over the years. Let us know if there is anything else we can do for you!
Sales staff was excellent. Was disappointed when we got in our new truck to leave and the battery was dead, but more disappointed that we had to wait an hour to have it replaced when the actual task took less than 15 minutes. I feel like once they got the sale we were no longer a priority.
Hi Douglas, we appreciate you taking the time to tell us about your experience. We're disappointed to hear about the dead battery in your new truck and that you didn't feel like you were a priority to us. It's always our goal to provide the best experience possible and we'll use your feedback to improve.
I would like to congratulate copland chevy for having the following members of the copland team. Bill Maloney... excellent. Derek Damon... professional. Chris Ames..speedy intake. Thx. Autumn Pluntke.. gracious and service focused My guy ... Scott Shoemaker.... the best... I am really thankful for these individuals and congratulate you all for your performance yesterday. Thanks Autumn for your assistance in getting me to my local bank to get the 1000 dollars from my account to pay my bill. Finally... William Madden is a great ambassador of kindness and efficiency as he scheduals appointments. BILL IS A CLASS ACT... THANKS again Todd Copeland and Jason Pappas for knowing that as the car industry goes... your people are the most important part of your business. In the last 50 years I have purchased 56 new cars. I have had experience buying chevy products from tom chevrolet... Mandeville chevy. Clark and Tabor... Bock chevy and now Copland chevy. Finally of all the dealerships from Ford... Saturn... dodge... pontiac...oldsmobile... Toyota... Nissan...Mazda... I consider Copeland chevy to be an anomalie... the standard set for a solid care owning and servicing experience. So then thankyou.. Tom Dornan Ps. I came in for an oil change and ended up with a complete brake job... who knew...you did. Thx.
Tom, we really appreciate you taking the time to tell us about your experience with each of our team members! We couldn't agree with you more on the fact that your business is only as good as the people you have working there and we can easily say we are proud of the people on our team. If there is anything else we can do for you be sure to let us know!
I have a trunk leak,was trying to get it verified by dealership,which they did,I am also trying to go thru my insurance to cover the cost of damages,I had all necessary paperwork in the car.The gentleman I dealt with wanted nothing to do with paperwork and never returned paperwork.All he did was quote me the cost of repair for the dealership,not pleased with customer service when it comes to a Chevrolet vehicle���
Daniel, thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact us at (866)794-1712.