740 Reviews Found
Confirmed Service Customer
This was our 4th visit to Copland for oil changes. And 2out of the 4 times we have gone here the parts required to complete the job were not in stock here at Copland. This time the oil was drained from my truck and then realized that they didn’t have the right oil to complete the job.... my truck is a Diesel engine and this was book a week prior does no one check the inventory before scheduling maintenance on the vehicle that go there to get serviced? You have a roster of what is being done daily no checks to see if the right parts or supplies are available to those working on the vehicles that come through???? My wife and I stick going with the dealer since you would know the vehicle better than any other shop for even the most basic need an oil change, this is very frustrating. I will say this customer Servic folks have been kind never had rude experience once.
Mark B.
TAUNTON
Business Response
Mark, thank you for taking the time to provide your feedback of your service experiences with us. While we are glad to hear our team has been kind, we are disappointed to read that you left us feeling frustrated. We understand your frustration with the ongoing oil change issue and are looking into the details of your visits with us. There have been massive supply shortages in parts and oil. We will be reaching out to you soon to find a resolution, but if you have any preliminary questions or concerns that you have for us, please feel free to give our Service Manager, Bill Maloney, a call at 866-794-1712. We value your business with us here at Copeland Chevrolet and look forward to speaking with you shortly.
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Confirmed Sales Customer
I liked the fact there was no sales pressure. The staff was knowledgeable, polite and friendly. The best experience at a dealership I have had in years.
Norman A.
WEST BRIDGEWATER
Business Response
Norman, we appreciate you taking the time to leave us this review! We're glad that our team was able to provide a great experience for you and hope to assist you again in the future.
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Business Response
Matthew, thank you for the review!
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Confirmed Service Customer
No problems, Chris called to say what the issue was needed to order part and was ready in a few days
Christine T.
BROCKTON
Business Response
Christine, we are glad Chris and the rest of the team was able to get your truck in tip-top shape. Let us know if there is anything else we can do for you.
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Confirmed Service Customer
Great experience very timely better than usual however pricing is higher here than anywhere else
Beth B.
WEST BRIDGEWATER
Business Response
Beth, we appreciate you taking the time to leave us this candid review. If we can help you out with anything else please be sure to let us know!
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Confirmed Service Customer
The parts department located parts that were hard to find, ordered them and the service team got them installed conveniently and well
Ted M.
NEWTON
Business Response
Ted, thank you for taking the time to tell us about your experience! We're glad our team was able to locate the correct parts and get them installed on your vehicle. If we can assist you with anything else be sure to let us know!
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Business Response
William, we're glad our team was able to help you out! Let us know if there is anything else we can do for you.
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Business Response
John, we are glad we could help!
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Confirmed Service Customer
I am taken care of in a professional way.
William K.
NEW BEDFORD
Business Response
William, we're glad our team was able to take care of your needs and hope to serve you again in the future!
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Confirmed Service Customer
Very easy to deal with, advise us of the problem as well as the cost to repair.
Joanne C.
WEST BRIDGEWATER
Business Response
Joanne, we are glad our team was easy to work with and that they were able to give clear recommendations for your vehicle. If there is anything else we can help you with be sure to let us know!
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Confirmed Sales Customer
Personable and efficient sales experience with no pressure.
Stephen D.
NORTH FALMOUTH
Business Response
Stephen, we appreciate you leaving us this review!
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Confirmed Service Customer
Everyone is always friendly and helpful, I will definitely purchase my next truck there too.
Sean H.
SOUTH EASTON
Business Response
Sean, thank you for taking the time to leave us this review! We're glad our team was friendly and helpful throughout the entire process. We are here for you if you need anything else!
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Business Response
Philip, we will pass your kind words on to the rest of the team! Let us know if we can assist you with anything else.
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Confirmed Service Customer
It would be nice if the technician would double check to reset certain programs before releasing the car back to the cumstomer as "complete". Upon getting into my car after service, I double checked the oil life-expecting it to be at 100%, only to find that it was at the same level it was when I brought it in. I had to go back in and ask them to reset it. While it may be a "simple fix" (as the counter person said), it's not the point-it shoudl be done at the time of service, and I should not have to be double checking your technicians work.
Linda M.
BROCKTON
Business Response
Linda, we appreciate you taking the time to tell us about your experience. We will be sure to bring this issue up with our team so that we can continue to improve and provide the best experience possible. Please let us know if there is anything else we can assist you with.
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Business Response
Thank you for your 5-star rating!
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Business Response
Ryan, thank you for the kind review! We're glad our team was able to provide fantastic service from start to finish. Let us know if there is anything else we can help you with!
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Confirmed Service Customer
Everyone was very helpful and polite I bought my car at Magee in raynham but was not happy with the service department I will be using Copeland from now on
Judith Q.
BROCKTON
Business Response
Judith, thank you for taking the time to leave us this review! We are glad our team was able to assist you with servicing your vehicle. Be sure to let us know if there is anything else we can do for you!
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Confirmed Sales Customer
Everything was perfect - couldn’t have been smoother!
Ashley W.
MILTON
Business Response
Ashley, we are everything was perfect! Let us know if there is anything else we can assist you with.
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Confirmed Service Customer
They were fast, courteous and professional.
Robert L.
NORTH ATTLEBORO
Business Response
Hello there, we appreciate you taking the time to leave us this feedback.
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Business Response
Joseph, we are very happy to have provided you with such a positive experience! Thank you again for choosing Copeland Chevrolet and we hope to see you again.